Privacy Policy

Last updated: October 1, 2026

High Level HVAC ("High Level HVAC," "we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect through highlevelhvac.com (the "Site") and when you contact us, how we use it, and the choices you have. This Site is intended for users in the United States.

1. Information we collect

Information you give us. Your name, phone number, email address, service address or city, the service you are interested in, and anything you include in a message, text or voicemail.

Financing applications. If you apply for financing, your application goes directly to our financing partner. We do not collect, see or store your credit or bank information.

Information collected automatically. IP address, browser and device type, pages viewed, the site that referred you, and general location. This is collected through cookies and similar technologies. See our Cookie Policy.

2. How we use your information

• Respond to estimate requests, questions and service calls
• Schedule, perform and follow up on work at your property
• Send service reminders, maintenance notices or promotions you asked for
• Keep records of work performed, including for warranty purposes
• Improve the Site and our service
• Meet our legal, tax and insurance obligations

3. Calls, texts and emails

By giving us your phone number, you agree that High Level HVAC and its authorized representatives may contact you by phone, text message or email about your request, including by automated means. Consent is not a condition of purchase. Message and data rates may apply. You can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or calling us at (864) 665-3409.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with:

• Service providers who help us run the business — website hosting, form delivery and email, scheduling, payment processing and analytics — and who may only use it to provide those services to us
• Our financing partner, if you choose to apply for financing
• Our accountants, insurers and attorneys
• Law enforcement or others when required by law, or to protect our rights, property or safety
• A buyer or successor, if the business is sold or transferred

5. Reviews shown on this Site

Customer reviews shown on this Site are published on Google by the reviewers themselves. The names and content come from Google and are governed by Google’s own terms and privacy policy.

6. How long we keep it

We keep customer and job records for as long as we need them for the purposes above and for legal, tax, insurance and warranty reasons. After that we delete them or strip out the information that identifies you.

7. Security

We take reasonable steps to protect your information. See our Security Notice for what we do and what we will never ask you for.

8. Children

This Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

9. Your choices and your rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by emailing [business email] or calling (864) 665-3409. We may need to verify your identity before we act on a request.

California residents. If you live in California, you may have additional rights under California law, including the right to know what personal information we have collected, to request deletion or correction, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under California law.

10. Other sites

This Site links to other websites, including Google and our financing partner. We are not responsible for their privacy practices. Review their policies before giving them your information.

11. Changes to this policy

We may update this Privacy Policy. When we do, we will change the "Last updated" date above. Continuing to use the Site after a change means you accept the updated policy.

12. Contact us

High Level HVAC · Simpsonville, SC
Phone: (864) 665-3409
Email: [business email]